Privacy Policy
Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information.
Last Updated: December 29, 2025
Privacy At A Glance
Encrypted Data
All transmissions secured
No Data Sales
We never sell your info
Your Control
Access and delete anytime
Transparent
Clear about our practices
1. Introduction
TopWrite Elite ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access our services.
2. Information We Collect
We collect information that you provide directly to us, including:
Personal Information: • Name and contact details (email, phone number) • Billing and payment information • Academic institution (optional) • Account credentials
Order Information: • Paper specifications and requirements • Uploaded files and documents • Communication with writers and support
Automatically Collected Information: • IP address and device information • Browser type and operating system • Pages visited and time spent on site • Referral source and navigation patterns
3. How We Use Your Information
We use the collected information for various purposes:
Service Delivery: • Process and fulfill your orders • Communicate with you about your orders • Match you with appropriate writers • Provide customer support
Improvement and Analytics: • Analyze usage patterns to improve our services • Develop new features and offerings • Conduct research and analysis
Communication: • Send order updates and notifications • Respond to your inquiries • Send promotional materials (with your consent) • Provide important service announcements
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
With Service Providers: • Payment processors for transaction handling • Cloud storage providers for data security • Analytics services for performance monitoring
With Writers: • Limited order details necessary to complete your assignment • No personal contact information is shared with writers
Legal Requirements: • When required by law or legal process • To protect our rights and safety • To investigate potential violations of our terms
5. Data Security
We implement robust security measures to protect your information:
Technical Safeguards: • SSL/TLS encryption for all data transmission • Secure servers with firewall protection • Regular security audits and updates • Encrypted storage of sensitive data
Administrative Safeguards: • Limited employee access to personal data • Confidentiality agreements for all staff • Regular security training • Incident response procedures
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will notify you of any breaches as required by law.
7. Your Privacy Rights
You have the following rights regarding your personal information:
Access and Portability: • Request a copy of your personal data • Receive data in a commonly used format
Correction and Deletion: • Update inaccurate information • Request deletion of your data (subject to legal requirements)
Communication Preferences: • Opt out of marketing communications • Manage notification settings • Unsubscribe from newsletters
Account Control: • Close your account at any time • Export your order history • Revoke consent for data processing
To exercise these rights, contact us at privacy@topwriteessays.co.ke
8. Data Retention
We retain your information for different periods based on the type of data:
Account Information: • Retained while your account is active • Deleted within 30 days of account closure (upon request)
Order Records: • Retained for 3 years for legal and tax purposes • Anonymized after retention period
Communication Logs: • Retained for 1 year for quality assurance • May be retained longer if part of a dispute
Payment Information: • Minimal data retained for transaction verification • Full payment details handled by payment processors
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our records.
If we discover we have collected personal information from a child under 18, we will promptly delete it.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@topwriteessays.co.ke Support: support@topwriteessays.co.ke Phone: +254 701 066 845
Mailing Address: TopWrite Elite Nairobi, Kenya
We will respond to your inquiry within 30 days.
Privacy Concerns?
We're committed to addressing any privacy concerns you may have. Don't hesitate to reach out.